Skywalkr Support

We believe in great and fast service, keeping our customers and partners happy. We can help you with anything related to hosting and speed optimization of websites.

Contact support

Skywalkr strives to give you fast, competent support. You can ask us anything on info@skywalkr.io. Do you have the Professional or Custom VPS subscription please do not hesitate to give us a call +45 719 96 242

FAQ – Technical

Where is my website server located?

Skywalkr is using one of Europe’s fastest hosting facilities at Google Cloud and Digital Ocean. Both are located in Amsterdam, Netherlands. We also provide hosting locations in New York, San Francisco, Mumbai, London, Frankfurt and Singapore.

What kind of websites / technologies can you host?

Our main hosting focus is on WordPress websites which is build on PHP and MySQL, but we also provide hosting for websites built with the same technology including Joomla and Drupal. Furthermore we host hardcoded websites built with HTML, CSS and JS. We do not host websites built on Microsoft technology.

What kind of access do I get to my website?

You will get SFTP / SSH and phpMyAdmin access to your site. If you choose to get wordPress pre-installed, you will get super admin access to wordPress. For Google Cloud customers you also get access to the Skywalkr Self Service area, where you can do loads of other stuff.

Do you host domains and e-mail?

No, we do not have an integrated service to the Skywalkr product. However on request we can help you move your domains to cloudflare, and point the domains to Skywalkr.

How do I point my domain to your servers?

When you sign up for Skywalkr hosting you will see in your dashboard what IP number your server has. When you point your domain (by changing the A records) your site will load from Skywalkrs servers.

Is Https / SSL certificates included?

We offer free SSL certificates for all subscriptions via letsencrypt.org. You can add this to your site with one click in the dashboard. We can handle other SSL certificates on request.

FAQ Subscription

Who is Skywalkr?

Skywalkr IVS is a company registered in Denmark with the CVR / VAT number 37420190

How do I pay for the service?

You will receive an invoice for 12 months of hosting. The invoice is sent from Skywalkr IVS.

How is the subscription renewed?

The subscription is automatically renewed after a year. You will be notified 30 days in advance, leaving you plenty of time to cancel the subscription if needed.

How do I cancel a subscription?

Just send us an e-mail (info@skywalkr.io) The hosting agreement can easily be cancelled right up until the day of the renewal.